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How can I return something?
You have the right to withdraw from the agreement within a period of 14 days without notification. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
In order to exercise the right of withdrawal, you must announce the return within 14 days after the arrival of your package via e-mail (firstname.lastname@example.org).
Make sure that your returned articles are complete and not damaged. If the original package is not useable anymore, we ask you to pack the article with care in packing of equal value as the original. Do not write in any case any text on the packing and do not paste stickers or sticky tape on it (with the exception of the return form). We ask you to pack the items to be returned in a package to prevent damage during transport.
We advise you to send the package by registered post and to keep the shipping receipt. When you send your package by registered post, you could claim any possible missing items to your carrier. Please use sufficiently post stamped packages.
I have received a damaged item, what should I do?
Unfortunately, it is possible that an item doesn’t reach you in perfect condition. Would you like to return an item or change it because of a production error or damage? If you have received a damaged product, contact us as soon as possible. First, you need to inform the carrier immediately and contact us by sending a picture and a short description to email@example.com. We will discuss with you what the best solution will be. We would like to emphasize that we don’t accept returned items without prior consultation with us. We always check whether the problem can be solved before it is labelled as damaged. Bear in mind not to use the product during this stage.
Where can I send my return shipment?
In order to return products, contact us beforehand by email firstname.lastname@example.org. You will be informed via mail about the further procedure. We would like to advise you to always present you return shipment at a DPD / DHL Parcel shop or UPS if DPD / DHL is not available. You will receive a shipping receipt of your return shipment. You can always trace your return shipment. We are not responsible for lost packages which are not sent properly.
When can I return at the latest?
You can cancel and return your order within 14 days. In case of damage or traces of use, we have the right to go for a partial refund or even for no refund.